Last Updated: July 19, 2026

Valmora Apparel wants you to be satisfied with your purchase. This Refund & Return Policy explains the conditions for returning products, requesting exchanges, and receiving refunds.

To qualify for a return, the item must:

Items that do not meet these conditions may be refused and returned to the customer.

Return requests must be submitted within the return period stated on our website or communicated at the time of purchase.

The return period begins on the date your order is marked as delivered. Requests submitted after the applicable period may not be accepted.

Before returning an item, please contact Valmora Apparel through the contact details provided on our website.

Your request should include:

Please do not return any product without receiving return instructions from our customer support team.

The following products may not be eligible for return or refund:

Any non-returnable status will be displayed on the relevant product page where applicable.

Sale or discounted products may have different return conditions. Items marked as final sale cannot normally be returned, exchanged, or refunded unless they arrive damaged, defective, or incorrect.

Please inspect your order immediately after delivery.

If you receive a damaged, defective, or incorrect item, contact us promptly and provide your order number along with clear photographs or videos showing the issue.

Once the claim has been reviewed and approved, we may offer a replacement, exchange, store credit, or refund, depending on product availability and the circumstances of the claim.

Exchanges may be available for eligible products, subject to stock availability.

If the requested size, colour, or replacement product is unavailable, we may offer store credit or a refund according to the original payment method.

Additional shipping charges may apply when the exchange is requested because of an incorrect size, colour, or product selected by the customer.

Customers are generally responsible for return shipping costs when returning an item because of a change of mind, incorrect size selection, or personal preference.

Valmora Apparel may cover reasonable return shipping costs when the item received is confirmed to be damaged, defective, or incorrect.

Original shipping charges are non-refundable unless required by law or the return resulted from an error by Valmora Apparel.

Returned products must be securely packaged to prevent damage during transportation.

We recommend using a trackable shipping service and keeping your shipping receipt until the return has been completed. Valmora Apparel is not responsible for returned packages that are lost or damaged before reaching us.

All returned products are inspected after they are received.

We reserve the right to reject a return or reduce the refund amount if the product:

We will notify you after your returned product has been received and inspected.

If the return is approved, the refund will be issued to the original payment method whenever possible. If the original payment method cannot be refunded, an alternative resolution may be offered.

Approved refunds may take several business days to appear in your account.

Processing times depend on your bank, card issuer, payment provider, and original payment method. Valmora Apparel cannot control delays caused by financial institutions after a refund has been issued.

A partial refund may be issued when:

Any deduction will be explained when the return is reviewed.

Products purchased as part of a bundle, promotional offer, or multi-buy discount may need to be returned together.

If only part of the promotional purchase is returned, the refund may be recalculated based on the regular price of the items kept by the customer.

Cancellation requests should be submitted as soon as possible after placing an order.

We cannot guarantee cancellation once an order has entered processing, been packed, or been dispatched. If the order has already shipped, the customer must follow the standard return process after receiving it.

If a parcel is refused, not collected, or returned because of an incorrect or incomplete address, the customer may be responsible for the original shipping cost, return shipping cost, and any applicable handling charges.

These costs may be deducted from the refund.

If you have not received an approved refund, please first check your bank or payment account.

You may also need to contact your card issuer or payment provider, as processing delays can occur before a refund is officially posted.

If the expected processing period has passed, please contact Valmora Apparel for further assistance.

Valmora Apparel reserves the right to refuse returns, refunds, or future orders where there is evidence of fraudulent activity, excessive returns, policy abuse, or misuse of products.

For questions about a return, exchange, cancellation, or refund, please contact Valmora Apparel through the contact details provided on our website. Include your order number and relevant photographs so our team can assist you efficiently.